In Room Dining Order Taker (Arabic Speaker)

SOFITEL DUBAI WAFI

Sofitel Dubai Wafi scheduled to open in the fourth quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – In Room Dining Order Taker and help us to make Sofitel Dubai Wafi a truly welcoming destination!

THE POSITION

To provide prompt and courteous F&B service to the Hotel’s guests.

KEY ROLES & RESPONSIBILITIES

• Update white board daily (AM).

• Prepare daily cashiering forms and operational forms.

• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.

• Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus.

• Regular check with culinary team for non availability items.

• Answer all phone calls promptly and efficiently, using the correct greeting.

• Carry out correct order taking procedures with recommendations to the guest.

• Seize opportunity to up sell IRD food and beverage products.

• Carry out proper cashiering procedures as set by Sofitel standards.

• The ability to maintain a clean, neat and orderly order taker cabin throughout service.

• Correct preparation of all necessary operational material in the order taker cabin and in the pantry areas.

• Reporting of any guest comments to the superior, completing guest preference sheet.

• Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition.

• Will write beverage storeroom requisition for approval by IRD Manager.

• To communicate to both internal and external customers in a polite, courteous and constructive manner.

• Learning of safety, sanitation and hygiene policies.

• Participation in internal training and necessary meetings.

• To maintain good working relationship with own colleagues, and all other departments.

• To actively promote the services and facilities of Sofitel Dubai Wafi to guests and suppliers of the Hotel.

• Report to manager any kinds of deviation from set standard and procedures.

• To ensure amenities are send to the room in according rooming list & Sofitel Dubai Wafi standard.

• Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation.

• Follow Sofitel Dubai Wafi telephone standard.

• To control & maintain delivery timing within Sofitel Dubai Wafi standard.

PERSONAL ATTRIBUTES

• Average reading, writing and oral proficiency in the English language

• Must be well presented and professionally groomed at all times

• Able to account and handle cash effectively and efficiently

• Good communication and customer contact skills; good problem resolution skills

• Basic F&B product knowledge with a focus on wine

• Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

• Secondary education

EXPERIENCE

• Minimum 1-year food and beverage serving experience

• Previous public contact and/or cashiering experience