JPMorgan Chase Careers – Fund Accounting Operations Service Delivery

Fund Accounting Operations Service Delivery – Associate

Role Description:

This is an Associate position in Fund Accounting Operations Service Delivery, that will take a lead role as a Client facing contact supporting the Fund Accounting Teams.

Core Responsibilities:

• Be a point of contact for a significant J.P. Morgan Client or multiple key Clients within Fund Accounting.
• Build a stable relationship with the Client to support key interactions and seamless escalation.
• Represent J.P. Morgan across client driven and regulatory change discussions for Fund Accounting.
• Work with team and colleagues in region to build out and continuously develop the Operation Service Delivery model for our Clients
• Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding.
• Ensure the service quality that is delivered to Clients is of an excellent standard
• Participate and lead, where necessary, in Fund Accounting service reviews with the Client.
• Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
• Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
• Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
• Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client

Key Responsibilities of the Operations Service Delivery Team:

• Client facing subject matter expert for Fund Accounting service delivery impacting matters.
• Maintains responsibility for the Fund Accounting operational process.
• Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
• Maintain service plans
• Timely accurate delivery of client, vendor & 3rd party reporting
• Drive team fast board meetings.
• Ensure adherence to the Client SLA.
• Ensuring awareness of and adherence to regulatory requirements for Fund Accounting.

Skills/attributes & required experience:

• A strong sense of ownership and responsibility.
• Excellent client facing skills.
• Fund Accounting experience.
• Willingness to make decisions, while ensuring buy in from internal and external stakeholders. 
• Strong organizational and time management skills.
• Ability to interact efficiently with Clients and effectively manage client expectations.
• Ability to manage the Clients change agenda with conflicting priorities.
• Knowledge of key operations controls & workflow.
• Strong written and verbal communication skills with complimentary presentation skills.