Hostess, UAE – August 2020

SOFITEL DUBAI WAFI

Sofitel Dubai Wafi scheduled to open in the fourth quarter of 2020, will be Sofitel’s largest property in the Middle East. The hotel will feature 595 luxury guestrooms inclusive of 68 suites and 97 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Patio will bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests will have the option to unwind at the So Spa and outdoor pools with private cabanas or workout in a fully-fledged fitness centre. Business travelers will have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings.

Part of the Wafi Mall new extension and close to the iconic Raffles Dubai, Sofitel Dubai Wafi will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist – Airport Concierge and help us to make Sofitel Dubai Wafi a truly welcoming destination!

THE POSITION

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

KEY ROLES & RESPONSIBILITIES

• Provide a warm and friendly welcome, leading guests and seating them at their table

• Take telephone bookings and maintain a clear and organised reservations book

• Assist in the set-up of tables and displays

• Maintain and update guest database

• Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor

• Maintain cleanliness of hostess station and surrounding areas, as well as of all menus

• Maintain good working relationship with own colleagues, and all other departments

• Correct preparation of all necessary operational material in the back office

• Learn safety, sanitation and hygiene policies

• Present check to guests and perform cashiering function if needed

• Effectively control guest flow in the restaurant ensuring maximum turnover

• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment

• Train waitstaff and bus staff in hostess standards

• Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards

• Carry out any other duties as and when assigned by the Management of the Hotel

• Assist other Food & Beverage Outlets in their operations within peak times when needed

PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English

• Well-presented and professionally groomed at all times

• Strong interpersonal skills and able to establish a good rapport with guests 

• Possess full knowledge of restaurant’s seating/table plan

• Computer knowledge (Microsoft Excel, Word, Powerpoint) 

QUALIFICATIONS

• Hotel Restaurant Management graduate

EXPERIENCE

• 1 year Hotel experience in F&B