Customer Engagement Agent


 Job Type: Permanent

 Location: Abu Dhabi

 Closing Date: August 31, 2020

 No of Positions: 6

 Age Range: 23-33

 Qualification: Bachelor degree

 Experience: 0-3 Years

Key responsibilities and duties within Job Specific Competencies


 Meet company expectations by providing excellent customer service

 Consistently make a good first impression when calling potential customer; maintaining a friendly and professional tone at all times

 Well understand of customer requirements to successfully close the deal

 Contacts potential existing or non-existing customers to inform them about our new market campaigns or services using given scripts

 Matching the Buyer’s and Tenant’s inquiries addressed by the Leasing and Sales Agents within timely manner

 Generates and qualify leads from cold calling and inbound interaction

 Handle customer’s complaints to maintain and improve company reputation

 Go the “extra mile” to achieve the sales target and facilitate future sales.

 Commit to team and individual sales target.

 Function as part of the team with sincere enthusiasm.

Target Achivement:

 Achieve monthly and quarterly sales target

 Referral of 10 Buyers, leads per month

Customer Service Orientation:

 Ensure a professional communication with PSI clients by presenting PSI in the best image

 Exceed customer’s expectations by providing the best approach in meeting client’s needs and requirements

 Abide by PSI code of conduct by appearing formal, elegant, and being professional all the time.

 Answering and responding to telephone inquiries and schedules site visits as per PSI policy

 Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the property they are visiting

 To maintain SLA for response time and follow up with the client

 Contacting leads immediately and meeting the client ASAP and providing solution

 All client communications need to be done through PSI official number and follow email equities


Real Estate Knowledge:

 Strong capabilities in and deep understanding of financial demonstrating and market research

 Supporting and incentivizing players who are venturing into new asset programs in real estate

 Up-to-date knowledge of our website & assure communication with marketing team for any feedback, advices, suggestion.

 Monitor the property market to watch out for new and old properties up for sale

 Sharing competitive knowledge with your team mates & superiors

 Knowledge on comparing our services with competitors & assuring our standards above the market

 Familiarity with Rules and Regulations applicable to real estate in a particular region (Abu Dhabi/ Dubai) like mortgage news, and general updates on the current market

 Comparism of properties with similar properties that have recently sold in order to determine its competitive market price

 Knowledge on generating list of properties that are compatible with Buyers / Sellers needs and financial resources

Project Knowledge:

 Knowledgble and up to date on projects’ information/descriptions

 Make sure to clearance of all project knowedge tests provided by PSI

 Real Checking web portals for our advertisements and other company’s offers to make sure PSI has listings in line with the market

 Study and understand all details related to the Seller or Landlord’s portfolio and be well prepared in advance


 Outbound calls for listing purposes for the assigned project not less than 70 calls per day

 Answer all customer questions related to PSI products’ or services accurately

 Update customer information in the System and take relevant notes for future use.

 Collecting accurate information from clients for the listed properties

 Updating the units listed for sales or rent on regular basis as and when required.

 Inquiring about the “Hot deals” and notifying the sales/leasing and marketing teams on same

 Coordination of property management contract renewal

 Removing expired units from website

 Checking and calling back the clients who listed their properties with the company and validating units by the end of each month and call the daily assigned leads to generate sales listing and units potentially for sales and within market prices.

 Transact the unit on system and upload the deal file with complete documents on system.

 Coordination of property management contract renewal

 Collection due payments related to chargeable services


 Proper filing and documentation as per the process and requirement for every record in the system. (Records mean portfolio, clients, and unit).

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The bogus employers allegedly promise jobseekers employment at reputed companies/hospitals/airlines

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