Overview
Job Type: Permanent
Location: Abu Dhabi
Closing Date: August 31, 2020
No of Positions: 6
Age Range: 23-33
Qualification: Bachelor degree
Experience: 0-3 Years
Key responsibilities and duties within Job Specific Competencies
Expectation:
Meet company expectations by providing excellent customer service
Consistently make a good first impression when calling potential customer; maintaining a friendly and professional tone at all times
Well understand of customer requirements to successfully close the deal
Contacts potential existing or non-existing customers to inform them about our new market campaigns or services using given scripts
Matching the Buyer’s and Tenant’s inquiries addressed by the Leasing and Sales Agents within timely manner
Generates and qualify leads from cold calling and inbound interaction
Handle customer’s complaints to maintain and improve company reputation
Go the “extra mile” to achieve the sales target and facilitate future sales.
Commit to team and individual sales target.
Function as part of the team with sincere enthusiasm.
Target Achivement:
Achieve monthly and quarterly sales target
Referral of 10 Buyers, leads per month
Customer Service Orientation:
Ensure a professional communication with PSI clients by presenting PSI in the best image
Exceed customer’s expectations by providing the best approach in meeting client’s needs and requirements
Abide by PSI code of conduct by appearing formal, elegant, and being professional all the time.
Answering and responding to telephone inquiries and schedules site visits as per PSI policy
Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the property they are visiting
To maintain SLA for response time and follow up with the client
Contacting leads immediately and meeting the client ASAP and providing solution
All client communications need to be done through PSI official number and follow email equities
Knowledge:
Real Estate Knowledge:
Strong capabilities in and deep understanding of financial demonstrating and market research
Supporting and incentivizing players who are venturing into new asset programs in real estate
Up-to-date knowledge of our website & assure communication with marketing team for any feedback, advices, suggestion.
Monitor the property market to watch out for new and old properties up for sale
Sharing competitive knowledge with your team mates & superiors
Knowledge on comparing our services with competitors & assuring our standards above the market
Familiarity with Rules and Regulations applicable to real estate in a particular region (Abu Dhabi/ Dubai) like mortgage news, and general updates on the current market
Comparism of properties with similar properties that have recently sold in order to determine its competitive market price
Knowledge on generating list of properties that are compatible with Buyers / Sellers needs and financial resources
Project Knowledge:
Knowledgble and up to date on projects’ information/descriptions
Make sure to clearance of all project knowedge tests provided by PSI
Real Checking web portals for our advertisements and other company’s offers to make sure PSI has listings in line with the market
Study and understand all details related to the Seller or Landlord’s portfolio and be well prepared in advance
Procedure:
Outbound calls for listing purposes for the assigned project not less than 70 calls per day
Answer all customer questions related to PSI products’ or services accurately
Update customer information in the System and take relevant notes for future use.
Collecting accurate information from clients for the listed properties
Updating the units listed for sales or rent on regular basis as and when required.
Inquiring about the “Hot deals” and notifying the sales/leasing and marketing teams on same
Coordination of property management contract renewal
Removing expired units from website
Checking and calling back the clients who listed their properties with the company and validating units by the end of each month and call the daily assigned leads to generate sales listing and units potentially for sales and within market prices.
Transact the unit on system and upload the deal file with complete documents on system.
Coordination of property management contract renewal
Collection due payments related to chargeable services
Proper filing and documentation as per the process and requirement for every record in the system. (Records mean portfolio, clients, and unit).
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